- What is your position at eGym?
My Name is Faisal Alam (short: Fais) and I am Manager Technical Support at eGym. I joined eGym as a working Student in the last lap of my master studies in electrical engineering.
- Why did you join eGym?
The main reason I joined eGym was the aim to combine my full-time hobby sports with my profession. Furthermore, working in an agile environment pushed me towards this startup.
- What are your daily tasks?
My daily tasks now as a full-time employee are, giving second level support for our motor-driven fitness machines to our DACH Field Technicians. Optimizing and defining new processes for field application are important tasks of the Field Service – “Office Team” too.
- What projects are you currently involved in?
One of my projects for example is the integration of standard testing procedures for measuring leakage current at portable machines and field application.
- What do you enjoy most about your position/field?
What I enjoy most about my field is the ability to work in different fields, which not only includes electrical engineering, but also GUI (Graphical User Interface) or Mechanical Design subjects.
- What do you find challenging in your position/ field?
Daily business related issues can be very challenging most of the time.
- What piece of advice would you give to someone who wants to work in your field?
I would advise a background in engineering combined with basic
issue de-escalation skills for the position of a Technical Support Manager.
Anything else you like to add…
All summed up, a “Firefighter”-mentality is mandatory to survive the day.
Do you have a “Firefighter”-Mentality and want to work for our Support Team? Have a look at our open position as Service Techniker DACH (m/w) (m/w)!!