One day as a customer manager for fle-xx support!

  1. What is your position at eGym?

My name is Thore and I am currently doing my internship in the Order & Customer Management team at eGym. More specifically, I am busy with handling customer inquiries and building up the new support processes and structures for fle-xx.

  1. Why did you join eGym?

I decided to join eGym as part of my international business and management studies program. Fortunately, I also got the chance to write my thesis about the integration of fle-xx into eGym.

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  1.  What are your daily tasks?

At the moment, my tasks are changing on a daily basis since eGym acquired fle-xx just recently. I am talking to clients, suppliers, create processes with Gliffy, handle and distribute data and much more. 

  1. What projects are you currently involved in?

So far there were only provisional fle-xx customer support structures. The responsibility of my team is to establish professional structures and ensure that the customer support of fle-xx meets the customer support quality standards of eGym.

  1. What do you enjoy most about your position/field?

The things I like most about my position is that my tasks are very diverse and that I can create a lot of things from scratch. This helps me to gain experience and learn a lot of new things. I find my tasks very interesting and challenging.

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  1. What do you find challenging in your position/ field?

It is challenging to always satisfy the customer, since the quality of a customer management highly depends on the support of other departments / suppliers / colleagues.

  1. What piece of advice would you give to someone who wants to work in your field?

I would recommend everyone to try out for eGym not matter which position. The young and friendly team makes the experience great already.

Anything else you like to add…

It is really satisfying to work for a company with the vision to seriously improve the health of people.

 

To know more about eGym and our teams you should visit us on our Career Page or Glassdoor.


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